CADILLAC SUPPORT

Find resources on Cadillac vehicle ownership, EVs,

financing and leasing offers, premium services, and more.

FREQUENTLY ASKED QUESTIONS

HOW CAN WE SUPPORT YOU?

We provide assistance with any questions not covered in the FAQ, additional information, help with purchasing a LYRIQ, VISTIQ or OPTIQ, booking a service appointment, or scheduling a test drive.

IN WHICH LANGUAGES CAN WE SUPPORT YOU?

Our agents are proficient in English, German, French, Swedish and more.

WHEN IS LIVE SUPPORT CHAT AVAILABLE?

Our live support chat is available Monday to Friday, from 9:00 to 17:00 CET.

ARE THERE TIMES WHEN LIVE SUPPORT CHAT IS UNAVAILABLE?

Yes, our live support chat is regional and will not be available on national holidays specific to your region.

HOW CAN I CONTACT SUPPORT OUTSIDE OF LIVE CHAT HOURS?

If you need assistance outside of our live chat hours, you can reach us via this form. We strive to respond to all email inquiries as promptly as possible.

SUPPORT CATEGORIES

TEST DRIVE

SERVICE AND REPAIR

CHARGING AND RANGE

SOFTWARE UPDATES

VEHICLES AND
ACCESSORIES

CONNECTED SERVICES

DELIVERY

CADILLAC CHARGE APP

B2B

BUYING

LEASING

WARRANTIES

CONTACT US

GET IN TOUCH

LIVE CHAT

Chat with us live from

Monday to Friday, 9 AM to 5 PM CET.

CHAT NOW

SCHEDULE A CALLBACK

SCHEDULE A CALLBACK

Select a time slot that’s convenient and

one of our agents will call you directly.

SCHEDULE A CALL

REQUEST SUPPORT

REQUEST SUPPORT

Submit a request to receive additional support

and we’ll get back to you within 1 business day.

CREATE REQUEST

OWNER’S MANUAL

OWNER’S MANUAL

Find additional information for your

Cadillac with our owner’s manuals.

CADILLAC APPS

Enjoy the luxury of vehicle control, all from your smartphone. Our apps provide access to various features including remote start, climate control, charging, and more.
Manage charging with confidence, wherever you are. Cadillac Charge helps you find and navigate to nearby public charging stations so you can plan every journey with ease.

Service Apps