CADILLAC CHARGE APP

The Cadillac Charge App is an additional mobile application exclusively available for Cadillac electric vehicle (EV) drivers in Europe. Cadillac Charge App serves as a dedicated solution aimed at providing seamless public charging and enhancing the overall Cadillac ownership experience.

Cadillac Charge offers several benefits, including:

• Access to pan-European public charging networks. (More than 850.000 charging points and growing)
• Full price transparency with clear breakdowns of charging session costs.
• Hassle-free payments and authentication through the app or charge card.
• All-in-one management platform for managing payments, usage data, invoices, and support.

To get started with Cadillac Charge, follow these steps:

• Download the Cadillac Charge app from the App Store or Play Store.
• Register for the service using your Cadillac account credentials.
• Activate the Cadillac Charge Card by linking it to the app.
• Enter your required information and add a payment method.
• Choose your tariff and start exploring the Cadillac Charge network.

Cadillac Charge is a subscription-based service, offering access to pan-European charging networks and enhanced benefits such as simple payments, transparent prices and preferential rates* (*package/offer conditions apply). We tailor our subscription packages to meet your charging preferences, optimizing for cost efficiency. Depending on the package you choose, a monthly subscription fee may be applicable. For details on available packages, please check your app or the offer provided.

Your completed charging sessions with Cadillac Charge will be charged to the payment method you provided during registration in the app. Charges are based on the pricing structure associated with your chosen tariff and are processed securely through the app. 

You can manage your Cadillac Charge account using the Cadillac Charge app. The app allows you to handle all aspects of your public charging needs, including managing payments, tracking usage data and invoices, ordering new charge cards, and accessing support.

If you encounter any issues or have questions about Cadillac Charge, you can contact our customer support team for assistance via chat or our help page. You can reach out through the link provided on the app or visit our website for additional support options.

Cadillac Charge does not own or operate the charging infrastructure, unless specified. For this reason, Cadillac Charge has limited control over the infrastructure specific aspects such as charging location, hardware, etc., So any issues to deal with charging station and location itself - we will encourage our users to reach out to the respective operators for quick resolution. Cadillac Charge already provides the contact details of CPOs in the charger information section in the app, additionally this information is also typically available on charger station or location itself.

The Cadillac Charge network is continuously monitored and maintained to ensure reliability. Since Cadillac doesn’t own and directly operate the charging infrastructure, we work with our partner(s) to ensure reliability. We strive to provide users with access to a dependable network of charging stations across Europe.

Yes, the Cadillac Charge app provides users with access to their charging history and usage data, allowing them to track past charging sessions and monitor their overall usage of the service.

We are continuously exploring opportunities to enhance the Cadillac Charge experience, including the possibility of introducing a loyalty programs or rewards system or subsidies. Check your offer for any applicable rewards or charging subsidies and stay tuned for updates on additional benefits for Cadillac Charge users.