FAQS — CADILLAC CHARGE APP

The Cadillac Charge app is a mobile application exclusively available for Cadillac electric vehicle (EV) drivers in Europe. The Cadillac Charge app is a dedicated solution aimed at providing seamless public charging and enhancing the overall experience of using your Cadillac EV.

Cadillac Charge offers several benefits, including: access to pan-European public charging networks (more than 650,000 charging stations, with the network constantly growing). Full EV charging price transparency with clear breakdowns of session costs. Hassle-free payments and authentication via the app or charge card. All-in-one management platform for payments, usage data, invoices and support.

To get started with Cadillac Charge, follow these steps:

• Download the Cadillac Charge app from the App Store or Play Store.
• Register for the service using your Cadillac account credentials.
• Activate the Cadillac Charge Card by linking it to the app.
• Enter your required information and add a payment method.
• Choose your tariff and start exploring the Cadillac Charge network.

Cadillac Charge is a subscription-based service that opens access to EV charging networks across Europe, while offering exclusive benefits: simplified payments, clear and transparent rates, and preferential pricing* (*conditions apply). Our packages are designed to adapt to your driving habits and optimise your charging costs. Monthly fees may apply depending on the package selected. To find out more about available offers, check your app or the documents provided.

Your EV charging sessions with Cadillac Charge are automatically billed to the payment method registered during your sign-up in the app. The pricing applied corresponds to your package conditions, and each transaction is processed securely via the app.

You can manage your Cadillac Charge account using the Cadillac Charge app. The app allows you to handle all aspects of your public charging needs, including managing payments, tracking usage data and invoices, ordering new charge cards, and accessing support.

If you encounter any issues or have questions about Cadillac Charge, you can contact our customer support team for assistance via chat or our help page. You can reach out through the link provided on the app or visit our website for additional support options.

Cadillac Charge does not own or operate the EV charging infrastructure, unless otherwise specified. As a result, we have limited control over infrastructure-related elements such as hardware, station functionality or physical location.

If you encounter an issue directly related to a charging station - such as an out-of-service charger, a stuck cable, a screen malfunction or a location access problem - we recommend contacting the Charge Point Operator (CPO) using the support number displayed on the station for a quick resolution.

For any questions relating to your Cadillac Charge account - such as billing, subscriptions, charging history, RFID card or app issues - please contact Cadillac Charge customer support. Our team is here to assist you and ensure a smooth charging experience.

The Cadillac Charge network is continuously monitored and maintained to ensure reliability. Since Cadillac doesn’t own and directly operate the charging infrastructure, we work with our partner(s) to ensure reliability. We strive to provide users with access to a dependable network of charging stations across Europe.

Yes, the Cadillac Charge app provides users with access to their charging history and usage data, allowing them to track past charging sessions and monitor their overall usage of the service.

We are continuously exploring opportunities to enhance the Cadillac Charge experience, including the possibility of introducing a loyalty programs or rewards system or subsidies. Check your offer for any applicable rewards or charging subsidies and stay tuned for updates on additional benefits for Cadillac Charge users.