What models do you offer?

At the moment we have only the LYRIQ in our portfolio.

What models are coming?

In the coming years all new Cadillacs in the portfolio will be EVs.

What is a Lyriq?

LYRIQ is the first electric SUV in a new generation of Cadillacs. It is a bold design statement that combines the famous prestige of the Cadillac brand with dazzling style, premium comfort and seamless technology.

When is the LYRIQ available in my market?

The LYRIQ is available from October 2023 in Switzerland and from November 2023 in Sweden.

Do you only offer EVs?

In Europe, yes. Cadillac, like the rest of GM, is committed to delivering a future with zero crashes, zero emissions and zero congestion. Advancements in battery technology and availability of public infrastructure have made it easier than ever to own an electric vehicle. By the end of the decade all new Cadillacs in the portfolio will be EVs.

What is the Ultium Platform?

Ultium is GM's game-changing EV battery platform. The innovative technology delivers outstanding power, range and performance, making it easy for you to stay charged. The flexible battery architecture also enables a near 50/50 weight distribution of the vehicle and a lower center of gravity, resulting in a drive that's sporty, responsive and joyful.

What accessories are available for my LYRIQ?

We have available a tow hitch and roof racks. If you are interested, please reach out to our support team to equip your LYRIQ!

Where can I buy a LYRIQ?

You have different ways to buy a LYRIQ.

You can do it directly at our Cadillac City locations and Mobile Units.

If you prefer, you can lease a LYRIQ on our website or by contacting our Customer Support team

How does the infotainment system work?

LYRIQ’s infotainment system will be powered by Google built-in. Through this exciting partnership, LYRIQ will provide a best-in-class experience by leveraging the familiar functionality of Google Maps, Google Assistant and the Play Store—all embedded into the native infotainment experience.


How can I check the charging status of my vehicle?

The vehicle’s battery status is displayed in the dash, showing the State of Charge (SoC) of the battery in %. It is ideal to keep the battery between 20-80%.

How far can I drive without charging?

The LYRIQ has a range of up to 530km. Actual range, however, depends on a number of factors, from how you drive to the type of terrain. Driving style, topography and ambient temperature will all impact how far you can go on a single charge.

What do I need to charge my vehicle at home?

To charge your vehicle at home you can use the cord set, which you can plug into any regular outlet. However, this will take a long time. Ideally, you have a wall box (11 or 22 kW) installed near your parking spot to charge your vehicle more efficiently.


What buying or leasing options are available?

You have the option to lease a LYRIQ with our banking partners on this website or in the Cadillac City locations.
You may also purchase the car directly. If you are interested, reach out to our Customer Support team or visit us in one of our locations

Can I trade in my current car?

Yes, you can! Here is how it works:


  •  Get in touch with our Customer Support team They will share a form for you to fill in with information about your car
  • You will get a quote provided by our Trade-In Partner(s)
  • You can decide whether to accept it or not
    Please mind, you can request a trade-in quote at any time, but the offer is subject to placement of a LYRIQ order.


How do I lease a LYRIQ?

You can configure and lease a LYRIQ completely online. Just go on the configurator [add link], configure the LYRIQ of your dreams, and proceed to check out. Here is what will happen next:

1. You will be asked to create an account
2. You will select your service package and insurance (both optional)
3. You will be complete the leasing application (verify your phone number, provide information regarding your personal details, household, job, income & expense information)
4. You will need to download the IDnow app to authenticate yourself
5. Once you complete your leasing application, the bank will review it and, if approved, send you an e-mail with your leasing contract to sign digitally
6. You will receive an SMS with request to create an account to be able to sign the contract digitally using Swisscom as an E-sign provider
7. You will receive an email to sign the contract on the e-signing platform Skribble


For any questions throughout the process, you can get in touch with our Support Team through this form [add link] or live chat.

What documents do I need for the leasing application?

For your leasing application, you need to provide a copy of your ID card or residence permit, as well as information regarding your income (payslips and employment contract).

Is the monthly lease rate a fixed rate?

Yes it is a fixed rate.

What happens if I exceed my lease's kilometres?

You will be charged according to the terms & conditions of your contract for excess kilometers.

Is insurance included in my lease agreement?

You have the option to choose from various insurances that are added to your monthly leasing rate. Please note that motor insurance is mandatory - you can either sign it with us or present your own motor insurance. Please consider the terms and conditions of your contract.

What are the difference between the insurance packages available by the banking partner?

Motor Insurance Flex:

- Fully comprehensive insurance covering damage caused by collision to own vehicle (deductible: 1000 CHF)
- Comprehensive insurance also includes liability insurance and covers property damage and personal injury caused to a 3rd party with the vehicle.

Note: A prove of a fully comprehensive insurance is mandantory. Customers can present their own insurance. In the event of a claim, assignment of the insured amount is transferred to CA Autobank not to the customer - corresponding document must be signed upon vehicle handover.

GAP Insurance

- The GAP insurance is a supplement to the mandatory fully comprehensive insurance and thus optional
- The insurance benefit is equal to the difference between the cash purchase price and the fully comprehensive insurance benefit. Keep in mind: Fully comprehensive insurance only covers the current vehicle value. GAP insurance covers the gap to the cash purchase price.

Comfort Plus:

- Can be selected optionally, only for private customers
- Protects customers against unforeseeable financial risks caused by incapacity for work or unemployment

Traffic Legal Protection

- Insured Legal Cases: Criminal Law & Withdrawal of Driver's license
- Included services: Handling of the legal case and representation by a lawyer, Legal advice, worldwide insurance coverage for the above mentioned legal cases

Is servicing included in my lease agreement?

You have the option to choose from two service packages, which will be added to your monthly installment. Please note that all service and maintenance work must be carried out at our certified service partners. For more information, please consider the terms and conditions of your contract.

What does the Cadillac Maintenance package include?

The service package includes all the cost for covering the regular maintenance of the vehicle, including fluid and parts plus the following wear & tear components:

- Brake pads
- Brake discs
- Shock absorbs
- Fuses
- Wipers


All the components not explicit declared are to be considered not included in the service package.

What does the Cadillac Maintenance & Winter Wheels package include?

The service package includes all the cost for covering the regular maintenance of the vehicle including fluid and parts plus the following wear & tear components:

- Brake pads
- Brake discs
- Shock absorbs
- Fuses
- Wipers
- A set of winter tyres, rims (default variant for winter wheels is always luxury), pressure sensors and the seasonal installation and storage of the off-seasonal tyres.


All the components not explicit declared are to be considered not included in the service package.

Is it safe ordering a lease vehicle online?

Absolutely - the security of your online data is our priority, and we adhere to all local and international laws and regulations for your safety.

Can I return my lease vehicle before the contract expires?

Yes, although there will be a fee associated with early termination, according to the terms & conditions of your contract.

Why do I have to go through the export compliance screening?

This is a legal requirement, Cadillac Europe GmbH (Cadillac) has compliance obligations under the export control laws and regulations of the United States, United Kingdom, European Union, and other relevant jurisdictions which may restrict exchanging commodities with designated individuals or certain countries and their nationals.

Why is the account creation compulsory to order a car?

Creating an account is a requirmeent as it will allow you to:

- track your  order
- manage Cadillac extra subscriptions
- manage privacy settings and personal details
- use the same log-in for My Cadillac App.

Why does the price of the insurance vary?

The price of the insurance varies depending on the personal information provided in the insurance questionarie (e.g. driver's age, nationality and driving history). In other words, we provide an accurate and customised cost for the insurance package based on your answer.

What is the down payment?

The down payment is an initial one-off payment that reduces your monthly instalment. This amount can vary from 0 CHF to 18 500 CHF in increments of 500 CHF.

What is ZEK and how are they involved?

ZEK (Zentralstelle fur Kreditinformation) is a registry of all Credits or Leasing held by private customers in Switzerland. Its goal is to prevent customers from bankruptcy by checking that the total amount of credit he subscribes to is not above what they can afford.

What is the OTP number?

OTP stands for One Time Password. It is used to verify your phone number, you will receive an SMS from CA Autobank with a unique code that you need to input in the OTP field.

In what format should I input my phone number in the check-out process?

You need to type down your phone number starting with 07 and not add spacings (ex: 0712345678)

Why do I need to download the IDnow app?

The IDnow app allows you to digitally authenticate your identity.

What is the Ident-ID?

Ident-ID is an unique code that you will receive during the application process. You will need to input the Ident-ID in the IDnow app to authenticate yourself.

Why do I receive an SMS from Swisscom?

You will receive an SMS from Swisscom Trust Services that will let  you to sign your contract electronically. You will need to create an account with Swisscom Trust Services to complete this step.

How do I sign the leasing contract?

After the lease application process is complete and accepted by our banking partner, you will:

1. Create an account with Swisscom Trust Services to create a signature.
2. You receive an email containing a link to sign your leasing contract using the e-signature website Skribble.

Can I cancel my lease?

You can cancel your lease within 14 days after signature of the contract. After this period, the contract is binding.

Can I trade in my current car?

Yes, you can! Here is how it works:

-    Get in touch with our Customer Support team They will share a form for you to fill in with information about your car
-    You will get a quote provided by our Trade-In Partner(s)
-    You can decide whether to accept it or not

Please mind, you can request a trade-in quote at any time, but the offer is subject to placement of a LYRIQ order.


What servicing does an electrical vehicle require?

All the maintenance requirements to keep your vehicle in our quality standard are listed in the maintenance service guide provided.

Where can I get my vehicle serviced?

You can service your car at Hedin Automotive Schweiz, our premium service partner. They provide  a comprehensive service support for the Cadillac LYRIQ in Switzerland. Their expertise and dedication will ensure your LYRIQ receives top-notch maintenance.
In case of unplanned event or normal maintenance in your country, you can visit one of our service centers, which are located in several major cities.
For unplanned events abroad, where the vehicle is in one of the markets we operate, the vehicle can be serviced in one of our service centers. For unplanned events in a country not covered, we recommend contacting Cadillac customer support. In case the issue requires the vehicle to not be used (driven) we will provide a tow service to the nearest service center or a mobile service/ field engineer inspection. Normal maintenance cannot be done abroad.
For unplanned service event in Switzerland, contact Touring Club Switzerland  roadside assistance organisation on 0800 55 19 46 or +41 31 850 55 45.

How often do I have to service a LYRIQ?

Together with your LYRIQ, you will get a detailed maintenance schedule document. Your LYRIQ is serviced regularly every 2 years or 24 000 km. Your vehicle's diagnostics system will also advise you when it is time for servicing. Based on the age and km driven the technical advisor will decide the operation service needed.  You can book an appointment at the service center or by getting in touch with our customer support.

How does roadside assistance work?

Roadside assistance supports you in case of incident or an issue with your LYRIQ. If such an issue occurs, you must get in touch directly with our roadside assistance partner. They will send a breakdown support vehicle to you.
For Switzerland And Liechtenstein, please contact Touring Club Switzerland on 0800-55 19 46 or +41-31-850 55 45.


How do I setup the Vyon mobile app?

Follow these important steps to properly activate your vehicle mobile app. iPhone requires iOS 13.0 or later. Android smartphones require OS 4.0.3 or later. 

1. Make sure your vehicle and mobile device are compatible with the app.

2. Download the app from the App Store® or Google Play.® Have your username and password handy.

3. Launch the app and enter your account username and password. Sign up here. (Account creation link here)

4. Review carefully and agree to the Terms & Conditions to continue into your vehicle’s app. You’ll only need to do this on your initial login. 

5. Keep your PIN handy. You’ll need it to access features within your app. Forgot your PIN? Manage your PIN in the Owner Center or push your blue OnStar button to speak to an Advisor.

Why do I need an app?

Your app is used to connect you to your vehicle and your Cadillac account. From the app you are able to access  account level information such as subscriptions, servicing, etc. and vehicle level information such as telemetry data, smart driver score, charging information and much more. The app offers you connected services to have the necessary information accessible anytime, anywhere.

Do I have to pay for over-the-air updates?

Over-the-Air updates are part of the service delivery and hence do not require additional charges.

Is my vehicle software-up-to-date?

To manually check for software updates, go to “Settings” in your infotainment system and look for either of the following. Steps may vary by vehicle. 


Under the “System” tab, go to the “Vehicle Software” section and look for “Updates”

Choose “Software Information” and then look for “System Update”

What can I use the app for?

The app comes with a number of invaluable driver assist features including:

  • Remote Key Fob (Vehicle Mobile App)
  • Vehicle Status
  • Vehicle Locate
  • On-Demand Diagnostics
  • Connected Navigation
  • Destination Download

Can I access vehicle features through the app?

You will be able to control certain features of the car through your app such as:

  • Remote Start/Stop
  • Flash lights
  • Sound horn

What data do you collect and how do you use it?

The mobile app collects various data from the vehicle, namely:

  • Location (for emergency use only, and not without consent)
  • Vehicle telemetry data such as charge status, tire pressure, etc.
  • Smart driver metrics (braking, acceleration, etc.)
  • User, account, subscription information

The data is used for various backoffice connected services such as monitoring for issues, errors, service reminders/offerings, account and subscription related information. Your location may also be used under certain emergency conditions and only with consent.

Will you notify me about my next service?

Yes, you can be notified via the app close to your next servicing date. From here you can then decide when to schedule a servicing appointment for your vehicle.


What is the duration of the warranty?

With our warranty you can only focus on driving.  Our bumper-to-bumper coverage lasts up to 4 years/100,000kms (whichever comes first).  The electric Vehicle Battery Propulsion Warranty covers you for: 8 Years / 160,000kms (whichever comes first).  For the sheet-metal warranty,  you're covered for 4 years for paint / Corrosion, and 10 for rust-through.

Is my lease vehicle under warranty?

Yes, your leased vehicle has the same warranty as a vehicle bought without financing.

What do I do If my lease vehicle is in an accident?

If the accident is related to an issue with the vehicle, you should contact customer support and describe in detail the problem you have experienced to book an appointment to Cadillac Service Center, where a the technician will check the vehicle. If the accident was caused by human error and not by an issue with the car, you should contact the lease provider.

What is the base warranty?

The warranty covers repairs to correct any vehicle defect related to materials or workmanship occurring during the warranty period, excluding slight noise, vibrations, or other normal characteristics of the vehicle. Warranty repairs, including towing, parts and labor, will be made at no charge. To obtain warranty repairs, book an appointment with a Cadillac Service Center within the warranty period and request the required repairs.


What type of offering do you have for business customers?

Our offering will cover

- financing & insurance

 - repairs & maintenance

- tyre service

- charging solutions 

- fleet management solutions

- consulting services to help you transition smoothly to electric driving for your business

In order to deliver the best solution for your business please get in touch with our team --> contact form

Do you offer fleet discounts?

Our prices are already the best prices we can offer. However, we are committed to support every business to transition to electric fleets. If you are interested in purchasing 2 cars or more please reach out to our fleet team so we can discuss your requirements in more details.

How can I organise a test drive event for my company?

Our team will be delighted to work out the greatest test drive experience for your employees. Please, reach out to our team via the contact form providing some information about your test drive request.

Do you only offer the Cadillac Lyriq for business customers?

Currently we only have the Cadillac Lyriq but we are expanding our portfolio of EVs in the upcoming years to enhance our offering to cover more business needs.

How can I order a car as a business customer?

If you intend to buy a LYRIQ as a business customer, please configure your Cadillac LYRIQ online and reach out to our customer support team via our contact form and share your unique configuration URL.

Do you work with leasing companies?

Yes, we have selected great banking partners to support the financing requirements of our business customers. If you however would like to work with a different banking partner please get in touch with our team.

I am responsible for fleet procurement and management, how can I add the Cadillac Lyriq to my company car policy?

Our team is dedicated to understand your needs and support the possibility to add the Cadillac LYRIQ onto your company car list. Please get in touch with our team.


Where will the car be delivered to me?

The pick-up location will be in the canton of Zurich. We will provide you with the best location based on the zip code you provide during the check-out process.


Where can I test drive the LYRIQ?

You can test drive the LYRIQ at the Cadillac City Zurich (Bahnhofstrasse 75, 8001 Zürich). You can book a timeslot online here.


For other locations, Cadillac is traveling in other cities with a mobile unit. You can book a test drive timeslot via customer support.


Walk-ins are always welcomed when we have the availabilities. If you want to make sure to have a test drive timeslot, we would highly advise you to book it beforehand.

How long is the test drive?

The test drive starting from the Cadillac City Zurich store lasts approx. 1 hour.
The test drive starting from the mobile unit in another location lasts 45 min.
The actual duration may vary depending on the traffic. Additional time also needs to be foreseen to finalize the registration before the drive.

Can I choose a test drive route?

Once you have sent a request to book your test drive, an Experience Centre Guide will contact you via phone to understand your driving habits and preferences. They will offer you the best route for your test drive.

How can I reschedule or cancel a test drive?

To reschedule or cancel a test drive,  simply reply to the confirmation email you received and our Experience Centre Guide will make the necessary adjustments.

Are the test drives co-piloted?

Yes. Our Experience Center Guide will be with you to help you discovering all the features of the LYRIQ.