VEHICLE SALE TERMS AND CONDITIONS

The Customer agrees to purchase the vehicle with the accessories and service pack selected in the order submitted to GM through its digital platform, via e-mail, or otherwise (“Vehicle”). If the order will be accepted, GM will send an acceptance to the Customer via e-mail. The sale and purchase of the Vehicle will be binding upon the Parties when the Customer receives the acceptance of the order from GM. It is understood that GM is not obliged to accept orders and it will not accept orders from vehicles dealers, retailers, professional taxi drivers or chauffeurs, or in case of obstacles caused by export controls or economic sanctions rules (see Section 8 below).

The price of the Vehicle is set out in order and is inclusive of VAT, if applicable.With the acceptance of the order, GM will send to the Customer payment instructions for the deposit including VAT specified in the order form (“Deposit”). This Deposit will be necessary to process the order and it will be deducted from the price when the full payment of the vehicle is settled. The Customer shall pay the Deposit within 7 days from the receipt of the payment instructions. Upon payment, the Customer will receive from GM a VAT invoice of the Deposit. The Deposit is not refundable, except in the cases expressly set forth in Section 4 below.

For the handover of the Vehicles, the Customer may choose to pick-up of the Vehicle at one of the premises designated by GM and selected by the Customer in the order form, or otherwise agreed in writing with GM. The choice made at the time of submission of the order form by the Customer may not be unilaterally modified.

GM communicates an estimated time for the Vehicle handover, which is not binding. Later, GM will communicate to Customer the final handover date (“Handover Date”) with payment instructions for the price of the Vehicle, net of the Deposit. The Customer shall pay the price within 7 days from the receipt of this communication. In case of default of the Customer, GM may terminate the sale and cancel the order of the Vehicle. Upon payment, the Customer will receive a VAT invoice of the price. 

Before Handover Date, GM will request to the Customer to provide a delegation of authority for the registration of the Vehicle and a copy of the Vehicle insurance. GM will take care of the registration of the Vehicle in the name of the Customer and will deliver all related documents to the Customer with the Vehicle upon handover.On Handover Date, the Customer shall pick-up the Vehicle at the chosen location, inspect the Vehicle and sign a receipt attesting the conditions of the Vehicle. The receipt must be signed on the same date of the pick-up of the Vehicle. The ownership of the Vehicle and the related risk of loss or damage will be transferred to the Customer upon pick-up of the Vehicle.

This section applies only to orders made by consumer online at https://www.cadillaceurope.com. From the time of submission of the order and until the 14th day from Handover Date, the Customer will be entitled to cancel the order and consequently terminate the sale and purchase by notifying her/his withdrawal to the e-mail address support@cadillaceurope.com and, if already delivered, returning the Vehicle to the handover location, provided that the Vehicle is in the same conditions of handover, has not been damaged and has not been driven for more than 100 kilometers.

GM will be entitled to retain the Deposit as compensation in accordance with this Section. The Deposit is a pre-determined compensation that corresponds to the costs and losses incurred by GM in the event of the Customer's withdrawal from the purchase.

The Customer will be entitled to the reimbursement of the Deposit only if the right of withdrawal is exercised within 14 days from its payment.

The Customer acknowledges the Vehicle owner’s manual available at https://www.cadillaceurope.com/se-en/manuals-guides ("Owner Manual") and commits to comply with the Owner Manual whenever using the Vehicle. A hard copy of the Owner Manual will be also provided upon handover of the Vehicle. The Owner Manual may be updated and revised by GM as new features become available for the Vehicle.

The Customer accepts GM's warranty terms available at https://www.cadillaceurope.com/se-en/manuals-guides (“Warranty Terms”). GM may at any time change the Warranty Terms by informing the Customer beforehand of such change. In the absence of a written objection by the Customer to GM within 30 days of receipt of the information about the change of the Warranty Terms, the changes of the Warranty Terms shall be deemed as accepted by the Customer.

The Warranty Terms supersede any statutory warranty and exclude any other claims towards GM concerning the Vehicle to the maximum extent permissible under the applicable law.If the Customer sells the Vehicle, the warranty rights will be transferred to the third-party Customer to the extent they are assignable to such third party and within the time of expiry of the original limited warranty period. If the Customer has ordered vehicle service, GM’s vehicle service terms and conditions apply, which are available at https://www.cadillaceurope.com/se-en/legal/vehicle-service-terms-and-conditions.

In addition to any other remedies under applicable laws, GM may exercise one or more of the following remedies if the Customer breaches its obligations towards GM in relation to the purchase of the Vehicle.

If the Customer does not settle the payment of the price within 7 calendar days from the date of receipt of the invoice, GM may terminate the sale, cancelling the order of the Vehicle and retaining the Deposit as reimbursement of the costs and losses already incurred.

If the Customer does not take delivery of the Vehicle upon Handover Date, GM will reschedule the handover and charge to the Customer any reasonable additional costs, including the cost of deposit and maintenance of the Vehicle until actual handover. Following the Handover Date, GM shall not be liable for any deterioration which is due solely to the nature of the Vehicle.

Neither Party shall be liable for any loss or damage arising out of any delay or failure in the performance of its obligations or the obligations in relation to the sale and purchase of the Vehicle the extent such delay or failure results from events beyond the control of that party, including, but not limited to, strikes, lockouts, wars, floods, earthquakes, pandemics or any circumstances beyond its reasonable control.

GM will process the Customer’s personal data in accordance with the GM Europe Privacy Statement, available at https://www.cadillaceurope.com/se-en/legal/privacy-statement (“Privacy Statement”). GM has the right to amend and revise the Privacy Statement from time to time in line with applicable laws.

GM may share personal data according to the Privacy Statement with third parties for verifying eligibility for the purchase of the Vehicle, or any related incentive programs, in conformity with its policies concerning compliance with export control and economic sanctions laws and regulations of Switzerland, European Union, United States, and any other relevant jurisdictions.

The Customer is informed that GM will comply with all of its reporting and notification obligations in accordance with the applicable laws and regulations for combating money laundering and financial crime and may suspend or terminate the sale and Purchase of the Vehicle if so required by those laws and regulations.

The Cadillac battery electric vehicle is equipped with

• eCall, the mandatory EU emergency call system that can detect a crash and call emergency services for help;

• Connected Services, including

• Connected Vehicle for up to eight years starting from the vehicle’s first registration, and

• Driver Assistance Package for 2026 VISTIQ, 2026 LYRIQ, 2026 LYRIQ-V Series and 2025 OPTIQ for up to three years from vehicle’s first registration – Super Cruise® equipped but not yet activated (local approval pending). We are working to offer you this upgrade in Europe.

To enroll in and activate Connected Services, Customer must accept the Connected Vehicle Services User Terms in the myCadillac app and follow the activation steps. See www.cadillaceurope.com and the vehicle owner manual for further details and functions.

Connected Services entail processing of personal data including certain driving behavior data and vehicle geolocation as set out in the GM Europe Privacy Statement.

Connected Services can be deactivated at any time by email to support@cadillaceurope.com. 

With respect to the use of non-personal, readily available product data and related service data generated by the Vehicle, the Customer agrees to the terms of the Data License, which governs the use of such data by GM and its affiliates. The Data License is attached to these Vehicle Sale Terms and Conditions as Annex 1.

GM may engage third parties to perform all or any portion of its obligations relating to the sale of the Vehicle. 

GM may assign any of its rights relating to the sale of the Vehicle to affiliate companies controlled directly or indirectly by General Motors Company.

The Customer agrees that GM may use all non-personal, readily available product data and related service data as defined in the EU Data Act (the "GM Data") collected through the use of the Vehicle or a Related Services for the following purposes:

a) performing any agreement with the Customer or activities related to such agreement (e.g. issuing invoices, generating and providing reports or analysis, financial projections, impact assessments, calculating staff benefit);

b) providing support, warranty, recall, guarantee or similar services or to assess Customer’s, GM´s or third party’s claims (e.g. regarding malfunctions of the Vehicle) related to the Vehicle or Related Service;

c) delivering connected and other services for the vehicle, such as those requiring real-time decision-making, navigation or contextual driving insights, over-the-air updates, or driver-assistance and self-driving features;

d) monitoring and maintaining the functioning, performance, safety and security of the Vehicle or Related Service and ensuring quality control;

e) improving the functioning of any product or related service offered by GM;

f) developing new products or services, including artificial intelligence (AI) solutions, by GM, by third parties acting on behalf of GM (i.e. where GM decides which tasks will be entrusted to such parties and benefits therefrom), in collaboration with other parties or through special purpose companies (such as joint ventures);

g) aggregating these GM Data with other data or creating derived data, for any lawful purpose, including with the aim of selling or otherwise making available such aggregated or derived data to third parties, provided such data do not allow specific data transmitted to GM from the Vehicle to be identified or allow a third party to derive those data from the dataset; and

h) any other purposes required by law.

GM undertakes not to use the GM Data to derive insights about the economic situation, assets and production methods of the Customer, or about the use of the Vehicle or Related Service by the Customer in any other manner that could undermine the commercial position of the Customer on the markets in which the Customer is active.

GM may share with third parties the GM Data which is non-personal data, if the GM Data is used by the third party exclusively for the following purposes: (i) assisting GM in achieving the purposes permitted under Clause 1 para 1 or (ii) jointly pursuing those purposes with GM, either directly or through special-purpose entities. In this case, GM will contractually bind the third party not to use the GM Data for any purposes or in any way going beyond the use that is permissible in accordance with Clause 1 para 1.

If GM shares GM Data with third parties, GM will contractually bind them to comply with Clause 1 para 2. Additionally, GM will contractually require any third parties receiving GM Data to not further share this data unless the Customer grants agreement for such further transfer, or unless such Data sharing is required, in the interest of the Customer and GM will contractually bind the third parties to apply any protective measures agreed on with the Customer. 

For clarification: GM is entitled to use any aggregated or derived data for any purpose, including the right to share aggregated or derived data with third parties, provided that such aggregated or derived data does not enable the identification of specific GM Data or the re-identification of a Customer within the meaning of the EU Data Act. 

The provisions outlined above shall not apply if GM is compelled to disclose GM Data to third parties due to mandatory legal requirements, including but not limited to court orders or directives from authorized bodies that require GM to disclose GM Data to a particular third party. 

GM may always use processing services, e.g. cloud computing services (including infrastructure as a service, platform as a service and software as a service), hosting services, or similar services to achieve the agreed purposes under Clause 1 para. 1.

Where the Customer contractually transfers (i) ownership of the Vehicle, or (ii) their temporary rights to use the Vehicle, and/or (ii) their rights to receive Related Services to a subsequent natural or legal person (‘Subsequent User’) and loses the status of a user after the transfer to a Subsequent User, the Customer must:

a) if the Customer created a GM account, ensure that the Subsequent User cannot use the initial Customer’s account;

b) use their best efforts to assign to the Subsequent User, as of the transfer date, their rights and obligations as a user and GM agrees hereby in advance to such assignment and

c) notify GM without undue delay of the transfer and identity of the Subsequent User and provide a copy of the assignment. If the assignment fails, the Customer must notify GM without undue delay. The rights of GM to use GM Data generated prior to the transfer will not be affected by a transfer, i.e. the rights and obligations relating to the GM Data transferred under this Data License Agreement before the transfer will continue after the transfer.

If the Customer grants usage rights to another party (“Additional User”) but retains their own user status, the Customer must (i) include in their agreement with the Additional User provisions substantially reflecting this data license and (ii) act as the first point of contact for any requests or claims by the Additional User under the Data Act or regarding GM`s use of GM data, notify GM without undue delay, and cooperate in handling such matters.

If the User breaches the obligations specified in Clauses 4 and 5, leading to GM using or sharing data without a valid contract with the Subsequent or Additional User, the User shall indemnify and hold harmless GM against any resulting claims. This does not apply if the User is not responsible for such a breach.

In the event of termination or expiry of the data license, GM remains entitled to use and share the GM Data generated or recorded before the date of termination or expiry as specified in this data license.