VEHICLE SERVICE TERMS AND CONDITIONS
The following terms and conditions apply to the service of vehicles sold by Cadillac Europe GmbH, with registered address at Albisriederstrasse 253, 8047 Zurich, Switzerland (“Cadillac”) to any of its customers (hereinafter, “Customer”).
(Customer and Cadillac are together referred to as “Parties”.)
1. Service of the Vehicle
The Customer agrees to purchase the repair and maintenance service of the vehicle purchased from Cadillac (“Vehicle”) selected in the order form submitted to Cadillac.In the order form, the Customer may choose between three service packages, described in the ANNEX to these terms and conditions.
• Cadillac Maintenance,
• Cadillac Winter Wheels.
If the order is accepted, Cadillac will send an order confirmation to the Customer by e-mail. The service of the Vehicle will be binding upon the Parties at the delivery of the Vehicle. It is understood that Cadillac is not obliged to accept orders and it will not accept orders from vehicle dealers, retailers professional taxi drivers or chauffeurs. However, if the Customer has validly canceled the order of a Vehicle for which they have ordered a service package, they will be entitled to cancel the order and consequently terminate the services too, by notifying the withdrawal to the e-mail address support@cadillaceurope.com.
2. Fees and payment
The fees of the services will be paid in advance in one amount and will be included in the payment order and in the payment confirmation of the Vehicle.
3. Default
If the Customer does not pay the fee invoice within 7 days, Cadillac may suspend or terminate the services without further notice.
4. Duration
The duration of Cadillac Maintenance is 4 years or 100,000 kilometers, whichever comes first. In the event of resale of the Vehicle before the end of the contract period, the Customer is not entitled to cancellation of the services and a refund. Cadillac agrees to transfer the service agreement to the new purchaser of the Vehicle for the remainder of the term, provided that the Customer and the purchaser submit a request to Cadillac stating the purchaser’s name, email address and place of residence, as well as the VIN number and registration number and the resold Vehicle.
5. Force Majeure
Neither party shall be liable for any loss or damage arising from any delay or failure to perform its obligations or those relating to the sale and purchase of the Vehicle, to the extent that such delay or failure is due to events beyond the control of the relevant party, including but not limited to strikes, lockouts, wars, floods, earthquakes, pandemics or other circumstances beyond their control.
6. Customer Data and screening
Cadillac processes Customer's personal data in accordance with GM Europe's Privacy Policy, which is available at https://www.cadillaceurope.com/ch-de/legal/privacy-statement ("Privacy Policy"). Cadillac has the right to modify and revise the Privacy Policy from time to time in accordance with applicable laws. Cadillac may share personal information with third parties in accordance with the Privacy Policy to verify eligibility to use the Vehicle in accordance with Cadillac's guidelines for compliance with export control and economic sanctions laws and regulations of the United States, Switzerland, the European Union and other relevant jurisdictions. Customer understands that Cadillac will comply with all of its reporting and notification obligations under applicable anti-money laundering and anti-financial crime laws and regulations and may suspend or terminate the sale and purchase of the vehicle if required to do so by said laws and regulations.
7. Performance by third parties
Cadillac may engage third parties to perform all or any portion of its obligations relating to the service of the Vehicle.
8. Assignment
Cadillac may assign any of its rights relating to the service of the Vehicle to affiliate companies controlled directly or indirectly by General Motors Company.
9. Governing law and jurisdiction
The service of the Vehicle is subject to Swiss law. The Parties submit all related disputes to the exclusive jurisdiction of the ordinary courts of Zurich, or, for consumers, the ordinary courts of the customer's place of residence. Cadillac may also apply to the competent court in Customer's place of residence.
10. Service of leased vehicles
The Service of Vehicles leased by a Customer from a banking partner of GM or another financial institution which has purchased the Vehicles from GM and acts as lessor will be subject to the specific terms and to the duration of the leasing agreement entered by the Customer with the lessor.
ANNEX SERVICE PACKAGES
1: Cadillac Maintenance
2: Winter Wheels
TYPE OF SERVICE
CADILLAC MAINTENANCE
CADILLAC WINTER WHEELS
Regular Maintenance
yes
no
Parts subject to wear
yes
no
Winter tyres + rims + pressure sensors
no
yes
yes: included no: excluded
Regular Maintenance:
This service covers all the cost for parts, including fluids, and labor to maintain in perfect condition your new Cadillac, following the manufacturer instruction and indication, detailed in the maintenance schedule document.
The parts may be GM branded or GM approved parts obtained from our suppliers.
This service does NOT cover:
• the locating of noises
• navigation updates
• the wheels tyres and their balancing
• replacement of wear parts
• replacement of failed parts
• all other costs not related to what explicit declared in the maintenance schedule document
Winter tyres +rims + pressure sensors:
This service is only available with the Winter Wheels package.
This service covers all costs for the purchase of winter tires, rims and pressure sensors with the same dimension as original equipment and their installation. The winter tyres are supplied by the list of approved GM suppliers and always have the same or a higher mass index and speed index. The design of the rim for this service cannot be determined by the customer and may differ from the rim present in the Vehicle, but with the same dimensions and in the list of possible rims available during the Vehicle configuration. The tire pressure sensors can be GM branded parts or GM approved parts sourced from our suppliers. This service also includes balancing the initial tyres and rims to ensure the correct use of the winter wheels. Any additional set of tires, rims, and pressure sensors are not included in this package.
RESTRICTIONS AND LIMITS APPLICABLE TO ALL SERVICE PACKAGES
Service packages apply only to the Vehicles of the Customers who have purchased them from Cadillac and are not transferable to other vehicles.
Service packages may not be purchased after the first registration of the Vehicle.
Services packages are available only in the country of the first registration of the Vehicle and only in service centers authorized by Cadillac.
Services packages are not applicable to the following category of vehicles:
• taxis, chauffeur-driven private passenger cars, ambulances, vehicles intended for the transportation of passengers
• driving school
• motor homes
• vehicle used for medical or emergency services and
• vehicles which have been modified or used in competitions or rallies.
Service packages do not apply in the following cases:
• natural disaster, sinking in water, vandalism, attack, riot, immobilization by the police, acts of war, terrorism, accident, fire, theft or attempted theft;
• the consequences of repairs, conversions or modifications carried out by repairers who are not approved by Cadillac;
• the replacement, fitting, maintenance or repair of accessories not originally fitted on the vehicle and any related consequences;
• damage caused by the use of fluids, parts or accessories which are not genuine or of equivalent quality;
• damage caused by natural phenomena, hail, flooding, lightning, storms or other atmospheric hazards;
• damage caused by accident, fire, theft, attempted theft, riots;
• repairs resulting from negligence, a driving error, incorrect use of the Vehicle (overloading, competition, racing etc.) or failure to comply with the servicing operations, in strict conformity with Cadillac`s recommendations;
• failures and/or discharging of the Vehicle's traction and ancillaries’ batteries due to incorrect electrical connection.