VEHICLE SALE TERMS AND CONDITIONS

Customer agrees to purchase the vehicle with the accessories and service package selected at the time of ordering and submitted to Cadillac via the Digital Sales Platform, by email or otherwise ("Vehicle"). If the order is accepted by Cadillac, Cadillac will send an order confirmation to the Customer by email. The sale and purchase of the Vehicle becomes binding on the Parties when the Customer receives the order confirmation from Cadillac. It is understood that Cadillac is under no obligation to accept any orders and does not accept orders from vehicle dealers, retailers, professional taxi drivers or chauffeurs, or in the event of restrictions imposed by export controls or economic sanctions (see Section 8 below).

The price of the Vehicle will be shown in the order confirmation and is subject to statutory VAT, if applicable. Agreed ancillary services (e.g. transfer costs) will be charged additionally. 

With the order confirmation, Cadillac will send Customer a request for payment of the Deposit, including VAT, as set forth in the order form ("Deposit"). The Deposit is required to process the order and will be deducted from the price. The customer must pay the Deposit within 7 days of receipt of the payment request. After payment, Cadillac will provide the Customer with a payment confirmation with VAT for the Deposit. The Deposit is non-refundable, except in the case expressly stated in Section 4. The settlement and invoicing of the price of the Vehicle is carried out in accordance with the provisions of the next paragraph regarding the delivery of the Vehicle.

For the delivery of the Vehicle, Customer may choose to pick up the Vehicle at one of the locations designated by Cadillac and selected by Customer in the order form, or otherwise agreed in writing with Cadillac. The choice made at the time of the Customer's submission of the order form cannot be changed unilaterally.

With the acceptance of the order, Cadillac will communicates to Customer by e-mail estimated delivery terms, which are not binding on Cadillac. As soon as Cadillac determines when the Vehicle will be deliverable, Cadillac will notify Customer of the final delivery date ("Delivery Date"), along with a payment instruction for the price of the Vehicle less the Deposit. The Customer must pay the price within 7 days of receipt of this notice. In the event of non-payment within these 7 days, Cadillac may terminate the purchase contract without further notice and cancel the order of the Vehicle. After payment, the Customer will receive a payment confirmation with VAT on the price.

Prior to the delivery date, Cadillac will ask the Customer to provide a power of attorney to register the vehicle and a copy of the Vehicle insurance. Cadillac will take care of the registration of the Vehicle in the name of the Customer and will provide the Customer with all related documents upon delivery of the Vehicle.

On the day of delivery, the Customer must pick up the Vehicle at the location selected or agreed with Cadillac, immediately inspect the Vehicle for any defects and sign a receipt confirming the condition of the Vehicle. The acknowledgement of receipt must be signed on the same day of Vehicle pick-up. Ownership of the Vehicle and the associated risk of loss or damage pass to the Customer upon collection of the Vehicle by the Customer.

The Customer is entitled to cancel the order and, consequently, withdraw from the purchase of the Vehicle by sending their withdrawal notice to the e-mail address support@cadillaceurope.com and returning the Vehicle, if it has already been delivered, to the place of delivery within 14 days of the date of delivery of the Vehicle, provided that the Vehicle is in the same condition as when it was handed over, has not been damaged and has not been driven more than 100 kilometers. 

Cadillac may withhold the Deposit as compensation for administration costs. The Deposit is a predetermined compensation corresponding to the costs and losses incurred by GM in the event of Customer's withdrawal from the purchase of the Vehicle. In case of withdrawal, the Customer is only entitled to a refund of the Deposit if they exercise their right of withdrawal within 14 days of their payment. This Section 4 applies only to online sales to consumers.

Customer acknowledges the Vehicle's owner's manual available at https://www.cadillaceurope.com/ch-en/manuals-guides ("Owner's Manual") and agrees to follow the Owner's Manual when using the Vehicle. A printout of the Owner's Manual will also be provided to the Customer when the Vehicle is delivered to the Customer. The Owner's Manual may be updated and revised by Cadillac at any time as new features become available for the Vehicle.

Customer accepts Cadillac's warranty and service terms available at https://www.cadillaceurope.com/ch-en/manuals-guides ("Warranty Terms"). Cadillac may modify the Warranty Terms at any time by notifying Customer of such change in advance. If the Customer does not object to Cadillac in writing within 30 days of receipt of the information about the change in the Warranty Terms, the changes to the Warranty Terms will be deemed to be accepted by the Customer.

The Warranty Terms supersede any statutory warranty and exclude any and all other claims against Cadillac with respect to the Vehicle, to the fullest extent permitted by applicable law. If the Customer sells the Vehicle, the Warranty Terms are transferred to the third-party buyer to the extent that they are transferable to the third-party buyer, and limited to the period during which the original warranty period runs.

In addition to any other remedies under applicable law, Cadillac may exercise one or more of the following remedies if Customer breaches their obligations to Cadillac in relation to the purchase of the Vehicle.

If Customer fails to pay the price within 7 days of receipt of the invoice, Cadillac may terminate the sale, cancel the order for the Vehicle, and retain the Deposit as a refund for any costs already incurred.

If Customer fails to take delivery of the Vehicle on the Delivery date, Cadillac will reschedule the Delivery date and charge the Customer for all reasonable additional costs, including the cost of safekeeping and servicing the Vehicle until actual delivery. After the delivery date, the Customer also bears the risk of loss or damage to the Vehicle.

Neither party shall be liable for any loss or damage arising from any delay or failure to perform its obligations or those relating to the sale and purchase of the Vehicle, to the extent that such delay or failure is due to events beyond the control of the relevant party, including but not limited to strikes, lockouts, wars, floods, earthquakes, pandemics or other circumstances beyond their control.

Cadillac processes Customer's personal data in accordance with GM Europe's Privacy Policy, which is available at https://www.cadillaceurope.com/ch-en/legal/privacy-statement ("Privacy Policy"). Cadillac has the right to modify and revise the Privacy Policy from time to time in accordance with applicable laws. 

Cadillac may share personal data with third parties in accordance with the Privacy Policy for the purpose of verifying eligibility to purchase the Vehicle or related loyalty programs, in accordance with Cadillac's policies regarding compliance with export control and economic sanctions laws and regulations of Switzerland, the European Union, the United States and other relevant jurisdictions.

Customer understands that Cadillac will comply with all reporting and notification obligations under applicable anti-money laundering and anti-financial crime laws and regulations and may suspend or terminate the sale and purchase of the Vehicle if such laws and regulations so require.

The Cadillac battery electric vehicle is equipped with

• eCall, the mandatory EU emergency call system that can detect a crash and call emergency services for help;

• Connected Services, including

• Connected Vehicle for up to eight years starting from the vehicle’s first registration, and

• Driver Assistance Package for 2026 VISTIQ, 2026 LYRIQ, 2026 LYRIQ-V Series and 2025 OPTIQ for up to three years from vehicle’s first registration – Super Cruise® equipped but not yet activated (local approval pending). We are working to offer you this upgrade in Europe.

To enroll in and activate Connected Services, Customer must accept the Connected Vehicle Services User Terms in the myCadillac app and follow the activation steps. See www.cadillaceurope.com and the vehicle owner manual for further details and functions.

Connected Services entail processing of personal data including certain driving behavior data and vehicle geolocation as set out in the GM Europe Privacy Statement.

Connected Services can be deactivated at any time by email to support@cadillaceurope.com.

With respect to the use of non-personal, readily available product data and related service data generated by the Vehicle, the Customer agrees to the terms of the Data License, which governs the use of such data by GM and its affiliates. The Data License is attached to these Vehicle Sale Terms and Conditions as Annex 1.

Cadillac may assign any of its rights in connection with the sale of the Vehicle to subsidiaries directly or indirectly controlled by General Motors Company.

The sale and purchase of the vehicle is subject to Swiss law. The Parties submit all related disputes to the exclusive jurisdiction of the ordinary courts of Zurich or, for consumers, the ordinary courts of the Customer's place of residence. Cadillac may also apply to the competent court in Customer's place of residence.

The Customer agrees that GM may use all non-personal, readily available product data and related service data as defined in the EU Data Act (the "GM Data") collected through the use of the Vehicle or a Related Services for the following purposes:

a) performing any agreement with the Customer or activities related to such agreement (e.g. issuing invoices, generating and providing reports or analysis, financial projections, impact assessments, calculating staff benefit);

b) providing support, warranty, recall, guarantee or similar services or to assess Customer’s, GM´s or third party’s claims (e.g. regarding malfunctions of the Vehicle) related to the Vehicle or Related Service;

c) delivering connected and other services for the vehicle, such as those requiring real-time decision-making, navigation or contextual driving insights, over-the-air updates, or driver-assistance and self-driving features;

d) monitoring and maintaining the functioning, performance, safety and security of the Vehicle or Related Service and ensuring quality control;

e) improving the functioning of any product or related service offered by GM;

f) developing new products or services, including artificial intelligence (AI) solutions, by GM, by third parties acting on behalf of GM (i.e. where GM decides which tasks will be entrusted to such parties and benefits therefrom), in collaboration with other parties or through special purpose companies (such as joint ventures);

g) aggregating these GM Data with other data or creating derived data, for any lawful purpose, including with the aim of selling or otherwise making available such aggregated or derived data to third parties, provided such data do not allow specific data transmitted to GM from the Vehicle to be identified or allow a third party to derive those data from the dataset; and

h) any other purposes required by law.

GM undertakes not to use the GM Data to derive insights about the economic situation, assets and production methods of the Customer, or about the use of the Vehicle or Related Service by the Customer in any other manner that could undermine the commercial position of the Customer on the markets in which the Customer is active.

GM may share with third parties the GM Data which is non-personal data, if the GM Data is used by the third party exclusively for the following purposes: (i) assisting GM in achieving the purposes permitted under Clause 1 para 1 or (ii) jointly pursuing those purposes with GM, either directly or through special-purpose entities. In this case, GM will contractually bind the third party not to use the GM Data for any purposes or in any way going beyond the use that is permissible in accordance with Clause 1 para 1.

If GM shares GM Data with third parties, GM will contractually bind them to comply with Clause 1 para 2. Additionally, GM will contractually require any third parties receiving GM Data to not further share this data unless the Customer grants agreement for such further transfer, or unless such Data sharing is required, in the interest of the Customer and GM will contractually bind the third parties to apply any protective measures agreed on with the Customer. 

For clarification: GM is entitled to use any aggregated or derived data for any purpose, including the right to share aggregated or derived data with third parties, provided that such aggregated or derived data does not enable the identification of specific GM Data or the re-identification of a Customer within the meaning of the EU Data Act. 

The provisions outlined above shall not apply if GM is compelled to disclose GM Data to third parties due to mandatory legal requirements, including but not limited to court orders or directives from authorized bodies that require GM to disclose GM Data to a particular third party. 

GM may always use processing services, e.g. cloud computing services (including infrastructure as a service, platform as a service and software as a service), hosting services, or similar services to achieve the agreed purposes under Clause 1 para. 1.

Where the Customer contractually transfers (i) ownership of the Vehicle, or (ii) their temporary rights to use the Vehicle, and/or (ii) their rights to receive Related Services to a subsequent natural or legal person (‘Subsequent User’) and loses the status of a user after the transfer to a Subsequent User, the Customer must:

a) if the Customer created a GM account, ensure that the Subsequent User cannot use the initial Customer’s account;

b) use their best efforts to assign to the Subsequent User, as of the transfer date, their rights and obligations as a user and GM agrees hereby in advance to such assignment and

c) notify GM without undue delay of the transfer and identity of the Subsequent User and provide a copy of the assignment. If the assignment fails, the Customer must notify GM without undue delay. The rights of GM to use GM Data generated prior to the transfer will not be affected by a transfer, i.e. the rights and obligations relating to the GM Data transferred under this Data License Agreement before the transfer will continue after the transfer.

If the Customer grants usage rights to another party (“Additional User”) but retains their own user status, the Customer must (i) include in their agreement with the Additional User provisions substantially reflecting this data license and (ii) act as the first point of contact for any requests or claims by the Additional User under the Data Act or regarding GM`s use of GM data, notify GM without undue delay, and cooperate in handling such matters.

If the User breaches the obligations specified in Clauses 4 and 5, leading to GM using or sharing data without a valid contract with the Subsequent or Additional User, the User shall indemnify and hold harmless GM against any resulting claims. This does not apply if the User is not responsible for such a breach.

In the event of termination or expiry of the data license, GM remains entitled to use and share the GM Data generated or recorded before the date of termination or expiry as specified in this data license.